Smartbridge RPA Solutions

RPA FOR ACCOUNTING AND FINANCE

Between payroll processing, procurement and reporting, various mundane tasks bog down accounting and finance departments on a daily basis. This significantly hinders human capitol and innovative thinking within these departments, and makes repetitive tasks more susceptible to human error.

An RPA implementation can close the financial digitization gaps present within many organizations, reducing employee turnover and costs while increasing ROI. An implementation also enables the accounting and finance team to play a part in your RPA Center of Excellence (COE), which is especially impactful for customer facing department representatives.

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RPA for Finance & Accounting
  • Improve productivity

  • Reduce operational costs

  • Maintain compliance

  • Ignite innovation, reduce stagnancy

  • Reduce application costs

  • Expedite interactions

  • Reduce human error

  • Strengthen customer retention

RPA FOR CUSTOMER SERVICE

With automated customer service being a mainstay in many businesses, the focus on front and back-end user experience has fallen by the wayside. At the organizational level, this is especially true for consultants and call centers, which use various applications when assessing and addressing a customers unique needs.

For example, an employee assisting a customer with a problem or need will likely have to shift between desperate channels, shifting focus away from the customer and ultimately lowering productivity. With RPA taking over the manual tasks encompassing this engagement, the employee can focus solely on the customer’s needs.

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rpa for customer service

RPA FOR HUMAN RESOURCES

With nearly half of Human Resources and administrative tasking being repetitive, HR is becoming less and less “human”. These individuals need to be focused on people rather than paperwork, especially being the front-liners for onboarding new team members to the organization (which encompasses various repetitive tasks in itself).

HR departments globally are implementing RPA technology into their repetitive, paperwork-driven processes, rendering these individuals much more valuable to new and existing staff. These departments are witnessing 10x faster employee onboaridng through RPA, freeing them from administrative tasks and allowing more time for talent acquisition.

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RPA for human resources
  • Strengthen employee relationships

  • Enhance recruitment efforts

  • Eliminate human error

  • People over paperwork

  • Enhance customer experience

  • Reduce operational costs

  • Digitize time-sensitive processes

  • Introduce hyperautomation

RPA FOR OPERATIONS

The impact of RPA on business operations is virtually unlimited, expanding its dynamic reach between various industries like food service and manufacturing. Operations managers can manipulate RPA to create workarounds, circumvent processes, and re-engineer system work.

Domino’s Pizza is an example of an organization that used automation technologies to increase the experience of both back-office employees and customers. With new efficiencies like in-store kiosks, real-time order tracking and virtual order assistants (DOM), the customer experience was optimized while back-of-house operations were streamlined.

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rpa for operations

RPA FOR CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

An RPA implementation within your CRM system can play a vital role in customer service practices for both B2B and B2C organizations. Customer centers or sales-engaging departments can keep track of everything happening in the customer life cycle, and will always reference up-to-date information in the process.

RPA makes customer ticket tracking and case management easy within your CRM system. You can automate the input of customer data such as quotes, notes, and order/shipment tracking, which frees up time for account managers.

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RPA for Customer relationship management
  • Reduce human error

  • Save time on data entry

  • Increase customer retention

  • Eliminate confusion across sales channels

  • Automate inventory management

  • Strengthen department communication

  • Reduce downtime

  • Reduce overhead cost

  • Streamline purchase orders

RPA FOR SUPPLY CHAIN AND MANUFACTURING

The data generated from RPA can be analyzed to see how processes within these functions can be enhanced. To streamline supply chain and manufacturing practices, this data can be combined with predictive or prescriptive analytics to increase process efficiency.

Responding to and processing administrative purchase orders is one example of a time consuming overhead process for supply chain and manufacturing businesses. Through an RPA implementation, required inventory levels can be matched against the stock on hand, and can be visible/accessible to front and back-of-house workers without any human intervention whatsoever.

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rpa for supply chain and manufacturing

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