Among what we have identified as 8 components to a successful CoE, the 2 components that have tripped up stakeholders of all shapes and sizes are Demand Management and Governance.
Why Demand Management and not just Process Discovery?
When looking for high-value automation opportunities, people will usually begin with process discovery. The two leading vendors of RPA products, UiPath and Microsoft Power Automate, both agree that process discovery (or process mining) is a critical enabling technology for digital transformation. In fact, they both have developed intelligent tools to use AI and machine learning to analyze and consolidate workflow recordings and quantify their value and potential for automation. The challenge comes when you have identified a list of automation candidates. What discovery fails to take into consideration is the roles, responsibilities, ROI analysis, prioritizing, sequencing, approvals, and backlog reviews. Process discovery is just the beginning.
We wrote the playbook on Demand Management
In our years working in RPA, we have developed a deeper understanding of the process discovery in our approach to demand management.
We’re happy to preview a slice of our playbook with you here, or review the entirety of the RPA CoE Demand Management playbook in a one-on-one discussion.