Regardless of its task, a robot’s essential job is to make the company vision come true. To realize this vision, businesses should establish an internal, self-sustaining and scalable RPA CoE to run and maintain their digital workforce.
Developing an RPA Center of Excellence is an important step in establishing a foundation for automation in your business. Organizations must treat RPA as an enterprise capability/entity, and resist temptation to make quick wins by implementing automation silos that only bring short-term benefits. To do this correctly, there are five core focuses in the process that must be assessed and established while making this development.