Identify, Assess and Automate
Automation is an important pillar in both business transformation and digital transformation. It fundamentally effects what products and services you can offer to customers, the manner in which they’re offered, and the efficiency of the back-end processes involved. Through pairing Robotic Process Automation (RPA) and Business Process Analysis (BPA), organizations must consider enhancing existing processes/departments if they wish to gain a competitive edge, such as accounting and finance, human resources, and supply chain.
A thorough business process analysis serves to monitor the efficiency of a process, measure its performance, and explore how it should be further managed prior to a RPA implementation. Further, it is crucial to understand that implementing RPA cannot automatically “fix” an already broken process, nor make it more efficient. Below are examples of pain points and/or instances in which a thorough business process analysis can assist:
Delays, customer complaints, or other unidentified issues arise.
Stakeholders are unclear about routine processes, or are unable to carry them out.
An automation strategy is being introduced into the organization.
A process is being replaced completely due to its obsolete nature.