RPA and Business Process Analysis

Business process analysis is a unique method within the realm of business process management. Its goal is to analyze whether current processes are meeting the goals of an organization, and how those processes are carried out. Through the lenses of automation, we’ll walk you through the inner-workings of RPA and business process analysis.

Identify, Assess and Automate

Automation is an important pillar in both business transformation and digital transformation. It fundamentally effects what products and services you can offer to customers, the manner in which they’re offered, and the efficiency of the back-end processes involved. Through pairing RPA and business process analysis (BPA), organizations must consider enhancing existing processes/departments if they wish to gain a competitive edge, such as accounting and finance, human resources, and supply chain.

A thorough business process analysis serves to monitor the efficiency of a process, measure its performance, and explore how it should be further managed prior to an RPA implementation. Further, it is crucial to understand that implementing RPA cannot automatically “fix” an already broken process, nor make it more efficient. Below are examples of pain points and/or instances in which a thorough business process analysis can assist:

  •  Delays, customer complaints, or other unidentified issues arise.

  •  Stakeholders are unclear about routine processes, or are unable to carry them out.

  • An automation strategy is being introduced into the organization.

  •  A process is being replaced completely due to its obsolete nature.

Using RPA to Identify Automation Candidates

Today, RPA has evolved into an intelligent and data-driven automation platform capable of streamlining dynamic and complex processes. Through these enhanced capabilities, RPA can also be used to identify and assess processes to see if they’re a candidate for automation in the first place.

Hyperautomation plays a role in this capability. This term is used to describe next-level automation initiatives and possibilities by streamlining end-to-end processes. This is achieved by combining RPA with the capabilities of artificial intelligence and machine learning.

Leading RPA providers such as UiPath and Automation Anywhere, have developed bots capable of hyperautomation scaling, and thus helpful in identifying future implementation candidates. This mitigates, and in most cases completely eliminates, the possibility of using RPA inappropriately and prematurely to try and enhance an already broken process.

Just starting your automation journey? Our Practical RPA Checklist provides everything you need to introduce, implement, and govern RPA in your business.

RPA Checklist for Automation Adopters

How RPA and Business Process Analysis Work Together

RPA serves to automate parts of these business processes that are manual and repetitive in nature. As such, RPA’s success hinges on the ability to carefully analyze processes, identify the repeatability portions, create pre-RPA and post-RPA process mapping, and implementing the future-state of the process. Business process analysis is a critical success factor and a core skill needed in your RPA team.

According to a recent Forrester report, the market for business process management (a broader term for BPA) is expected to increase by over $6 Billion. Simultaneously, Forrester predicts that the RPA market is expected to increase by nearly $3 Billion.

So how will these two markets complement each other as they continue to grow? We need to holistically consider an organizations dynamic value chain, business processes, and standard procedures. We do so by classifying these categories across 5 sections respectively:

rpa and business process analysis
  • Section 1: The category of the process

  • Section 2: The group the process lives in

  • Section 3: The business process in general

  • Section 4: How the process is managed internally

  • Section 5: The manual tasks of the process

A business process analysis is of course best suited to fully optimize an organizations value chain between sections 1-4. In doing so, BPA makes graphical modeling languages available, such as Business Process Modeling Notation (BPMN), and Value-Added Chain Diagram (VACD), to examine and document business processes using the ideal industry standard. Standard operating procedures and leadership responsibilities reside in sections 3 and 4 of this hierarchy, and include activities that require uniformity, management, and processes that have innovative opportunities.

Section 5 is where RPA and business process analysis truly work hand-in-hand. Automating routine processes allows the human counterpart to work on more innovative tasks that are encompassed in BPM. If an RPA integration can oversee and control standard operating procedures (which is a sizable area of an organization), BMP can serve to possibly automate other business processes, such as policy underwriting and asset management.

You Need a Trusted Partner

Smartbridge has extensive experience in implementing RPA into the processes of enterprise-level organizations. Further, through proper and extensive business process analysis methods, our team can help you identify candidates for automation withing your existing business practices, giving you a deeper understanding of them altogether.

Further, our experts have implemented ERP, CRM, and ECM systems that enable business processes, business intelligence and analytical solutions to gauge the performance of these processes. We lead you through your automation journey by way of the following:

  •  Pre-RPA and post-RPA process mapping

  •  Business process analysis

  •  Automation opportunity identification

  •  Systems integration

  •  RPA systems implementation

Smartbridge can be the partner you’re looking for. Our RPA specialists will lead you through your automation journey to create a future-state automation start to finish strategy/road map. Through proper education, assessments and even education, we carefully place you on a journey that creates market differentiation relative to your competition. Explore our RPA experience through our partnerships and resources below:

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By |2020-08-21T09:48:54-05:00February 14th, 2019|Article, Automation|

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Smartbridge focuses on simplifying business transformation. We apply thought leadership and innovation to bring our customer’s digital agenda to reality.
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