Strategic Vision for IT to Deliver Value in a Large Texas Higher-Ed Institution
Our client is a large Texas public university with a student enrollment of over 10,000 full-time students in undergraduate and graduate studies. Smartbridge, in partnership with Gartner Research, assessed the university’s technology needs to meet the business goals and IT’s ability to service these demands.
The Problem
The University had three primary growth objective with IT was expected to enable:
CLIENT PROFILE
STUDENT POPULATION: 10,000+
INDUSTRY: Higher Education
HEADQUARTERS: Texas
Double the on-campus student population within 5 years
Increase the overall student population by 5% in perpetuity
Double the amount of funded research within 5 years
The university’s IT organization had several weaknesses that prompted the president of the university to request Smartbridge to perform a comprehensive assessment of the IT organization and provide recommendations to enhance the value provided by IT.
Key challenges that the university knew that they faced with its technology capabilities included:
The university’s technology and related services are not aligned with the organizational objectives
Lack of a clearly articulated strategy and a coordinated plan
Increased demands imposed by the explosive growth of new service needs like online education
Poor quality of data impeding timely and effective decision making
Outdated technology infrastructure on campus and in dorms
Staffing and skill constraints
The Solution
Smartbridge, in partnership with Gartner Research, assessed the university’s technology needs to meet the business goals and IT’s ability to service these demands. The major components of our methodology executed were:
Stakeholder orientation and industry trends workshop
Current state assessment of the IT capabilities
Benchmark assessment against the university’s peer group
Future state assessment of the university’s overall strategic plan
IT investment workshop to prioritize recommended projects
Recommendations and an IT investment roadmap
The evaluation included all organizations which performed IT services or had significant technology assets. The evaluation focused on the attributes of Demand, Control and Supply across the university, including the departments of:
Technology Services
Instructional Technology
Marketing
Athletics
Accounting
Student Affairs
School of Graduate Studies
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