The client wanted to put an automation solution in place due to the overwhelming backlog of implant card entries that needed to be entered into the system. Once the information is entered into the system, the manufacturer warranty for the respective implanted device becomes active.
The client has 4 full-time employees solely dedicated to entering the data into their manufacturing database, and over 1,000 backlog implant cards to be entered into the system. If the data was not completely filled in on the received implant card, the employee has to request device and patient information from multiple departments and applications. To process the implant card, the employee needs to perform over 40 plus steps in 5 different applications.
In addition to the massive backlog they had on hand, it would require 3,208 manual hours to complete. That’s without entering the 350 implant cards the client receives on a weekly basis. Most importantly, patients rely on this client’s manufacturing warranty to be active as soon as it is implanted, not a year after the procedure.