The Big ‘ROI’ Question
One of the big questions during this phase is how will an RPA implementation effect the bottom line. How will a business understand how RPA generates ROI when they don’t know how to gauge it in the first place? Convincing stakeholders and leadership to adopt an RPA implementation will certainty come to a focal point here. Below are some applicable steps your team can take to ensure this big question gets answered:
Survey your current business process
This is where a business process analysis can come into play, and how an RPA implementation can complement business process management. Read more on RPA and business process analysis HERE.
Create a governance board
Create a governance board with RPA “champions”, and pair them with your IT team. These champions ideally need to consist of those pulling the trigger on the implementation.
Ensure you calculate “real” ROI
Calculate the real ROI by looking into the “hidden” aspects of RPA and how the implementation might effect you. For example – is this process generating even more customer service calls than before?
Have a goal in mind
Set a tangible goal and timeline to gauge the performance of your implementation. 6-12 months is ideal, and longer can skew results.