The Smartbridge Solution
Smartbridge designed and developed a modern order processing solution using the combination of Salesforce Experience Cloud and Service Cloud. Additionally, custom development capabilities of the Salesforce platform were leveraged as needed to implement an intuitive user interface for the end-users to easily view the product catalog, create a new order, return a product, or request investigation.
The client’s internal processes have been significantly improved by implementing an intelligent order approval process, branded email notifications, and integration with other enterprise systems to avoid duplicate data entry. The Smartbridge team used MuleSoft processes to implement multiple system integrations.