SALESFORCE

SERVICE CLOUD

Service Cloud by Salesforce is a service team enablement platform that increases productivity and efficiency by connecting internal service and support personnel with customers.

Whether it’s your call center or mobile team, Smartbridge has the experience to help you excel at servicing your customer community through customer-centric approach.

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salesforce service cloud

CUSTOMER INSIGHT

With a suite of tools that boost productivity, give your service team the ability to see a complete view of your customer and personalize every interaction. Service Cloud from Salesforce.com (SFDC) keeps you in line with service contracts and service level agreements. Full chat and phone integration capabilities give your customer the one on one experience they expect from any service channel.

ACCESSIBLE KNOWLEDGE

Build a comprehensive self-help portal to increase case deflection and give customers the ability to read articles and step by step instructions, easily searchable through your knowledge base. Use the same knowledge base internally to give your service team the ability to access important information at a moment’s notice to aid customers.

FIELD SERVICE ENABLEMENT

Use Field Service Lightning to empower dispatch and mobile teams. With powerful scheduling tools, manage and optimize your resources. Easily create and fulfill work orders and intelligently manage your mobile workforce.

More than just CRM

Salesforce Customer 360, More Than Just a CRM

Salesforce has gained a reputation for being one of the most dynamic and reliable CRM systems. While many may know the standard functionalities of this platform, some may wonder, how does Salesforce work? What features help this tool stay current with technological trends cycling through business today?
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