Salesforce Agentforce Service
(formerly Service Cloud)
Consulting Services

Turn service into a growth engine.

Service Cloud by Salesforce is a service team enablement platform that increases productivity and efficiency by connecting internal service and support personnel with customers.

Whether it’s your call center or mobile team, Smartbridge has the experience to help you excel at servicing your customer community through customer-centric approach.

Salesforce Service Cloud Consulting Services - now Agentforce Service
Agentforce Service Cloud Professional Services

Talk to us about Agentforce Service! 

Now that Salesforce has completely re-imagined Service Cloud, providing top-tier service is easier with Agentforce at the center. Let’s explore some of the latest and greatest, including:

  • Service Portals 
  • Customer Center for Service
  • Adaptive Service Rep Assistant (GA March 2026)

Speak with an Expert

Skip sales & discuss your Agentforce Sales needs with a manager or director!

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How can Agentforce Service (formerly Service Cloud) help your organization?

CUSTOMER INSIGHT

With a suite of tools that boost productivity, give your service team the ability to see a complete view of your customer and personalize every interaction. Service Cloud from Salesforce keeps you in line with service contracts and service level agreements. Full chat and phone integration capabilities give your customer the one on one experience they expect from any service channel.

Salesforce Service Cloud Consulting Services - now Agentforce Service

ACCESSIBLE KNOWLEDGE

Build a comprehensive self-help portal to increase case deflection and give customers the ability to read articles and step by step instructions, easily searchable through your knowledge base. Use the same knowledge base internally to give your service team the ability to access important information at a moment’s notice to aid customers.

Salesforce Service Cloud Consulting Services - now Agentforce Service

FIELD SERVICE ENABLEMENT

Use Field Service to empower dispatch and mobile teams. With powerful scheduling tools, manage and optimize your resources. Easily create and fulfill work orders and intelligently manage your mobile workforce.

Salesforce Service Cloud Consulting Services - now Agentforce Service

THE ART OF THE POSSIBLE

Service Cloud Services

STRATEGY & ROADMAP

Assess your service operations and define a clear path to a modern support organization.

  • Current-state service capability assessment
  • Service Cloud fit analysis for your business model
  • Roadmap planning with SLA and KPI alignment
  • Backlog prioritization and release planning

IMPLEMENTATION & CONFIGURATION

Build a tailored Service Cloud that boosts agent productivity and closes gaps in your current support process.

  • Case management model setup and business rules
  • Omni-channel routing (chat, phone, email, messaging)
  • Knowledge base curation and article lifecycle design
  • Setup for service contracts, entitlements, and SLAs

INTEGRATIONS

Connect Service Cloud with core systems to give your agents context and reduce data silos.

  • Integration with CRM and ERP systems
  • CTI and contact center tool integrations
  • Integration with field service scheduling tools
  • CDP and analytics platform connections

AI & AUTOMATION

Implement automation to reduce manual work and surface the right information when it matters.

  • Einstein Case Classification and Next Best Action
  • Automated triage and assignment workflows
  • Conversational bots for self-service support
  • Intelligent knowledge suggestions for agents

USER EXPERIENCE & ADOPTION

Design experiences that reduce friction for agents and customers alike.

  • Agent desktop optimization and workspace design
  • Self-service portal setup with guided flows
  • Knowledge base UI refinement
  • Training plans and adoption tooling

RUN & IMPROVE

Help you operationalize continuous improvement, not just a launch.

  • Service performance dashboards and insights
  • SLA compliance monitoring and tuning
  • Case deflection and customer satisfaction tracking
  • Managed support and release updates
Salesforce Service Cloud Consulting Services - now Agentforce Service

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Smartbridge + Agentforce Service (Cloud)

Let’s explore the art of the possible with intelligent solutions!

Salesforce Agentforce Service Cloud Consulting Services