Salesforce’s relationship management solution helps engage employees as well as care for customers and citizens. Employees have immediate access to the information and tools they need and are able to connect seamlessly with each other allowing for a smoother customer service experience. The ability to bring up previous data and interactions pertaining to particular cases can help government agencies and organizations manage cases in a more productive, efficient manner.
On top of that, departments can even streamline the process further by integrating robotic process automation (RPA) in Salesforce. This can reduce human errors, save time on data entry, and eliminate confusion among employees on whether certain data was inputted or managed correctly.