Many businesses today fall victim to the “automation web trap” when beginning their robotic process automation (RPA) journey. Meaning, while they recognize the benefits RPA can bring to their mundane business process, and may even be automating at a small scale, they still have barely scratched the surface as to what’s really possible.
Unfortunately, many RPA projects stop at small scale (or are unsuccessful completely), because of the poor approach taken to automating more complex processes. In the majority of businesses today, there are multiple departments working with various applications and legacy systems on a daily basis. Often, there is overlap among these “swim lanes” to accomplish even the most simple task, like data entry or validation requests. In fact, the average bank has over 3,000 applications in their enterprise landscape!
This sporadic landscape can especially hinder the customer life cycle when unique inquiries or requests come through. Here is an example of the average business process, and what different applications/systems are involved in one of these instances: