Intelligent Automation for Third-Party Delivery Order Transfers

Smartbridge Use Case Collection

Large restaurant chains often rely on multiple third-party delivery partners like DoorDash, Uber Eats, and Grubhub. Eliminate manual order entry from these platforms into the POS system ensuring accuracy, speed, and consistency.

Use Case Overview

As delivery orders grow, manual processes simply can’t keep pace. Smartbridge’s Intelligent Automation approach eliminates repetitive work, improves accuracy and provides a real-time view of delivery performance.

This solution doesn’t replace staff, it redefines their focus from data entry to delivering better guest experiences. By connecting delivery platforms and POS systems through automation, restaurants gain speed, accuracy, and visibility where it matters most.

APPLICABLE CAPABILITIES:

Data & Analytics
Automation
  • Eliminate manual re-entry of third-party orders into POS
  • Improve order accuracy and fulfillment speed
  • Free up employees to focus on customers instead of data entry
  • Maintain reliable reporting across every delivery platform
  • Scale automation easily as new partners are added

APPLICABLE SOLUTIONS:

Microsoft Power Platform
UiPath

Target Reduction:

<30 min/day

Objective:

Manual order entry time per location

Baseline before:
3–4 hours/day

Target Reduction:

<0.5%

Objective:

Data entry errors

Baseline before:
Frequent (2–5%)

Target Reduction:

<2 min

Objective:

Order-to-fulfillment time

Baseline before:
10–15 minutes

Target:

Real time

Objective:

Reporting latency

Baseline before:
24–48 hours

Target Reduction:

70–80%

Objective:

Labor costs for back-office data entry

Baseline before:
High

Strategic Business Goals Supported

  • Modernize restaurant back-office operations with Intelligent Automation.

  • Improve workforce efficiency and reduce repetitive manual tasks.
  • Enhance customer experience through faster, more accurate order handling.
  • Strengthen data consistency across delivery and POS systems.

  • Enable analytics and forecasting with clean, unified transaction data.

Restaurant third party order automation

Solution Capabilities

  • Power Automate + RPA Integration: Use Microsoft Power Automate and RPA to extract, transform, and transfer orders from delivery platforms directly into the POS.

  • Real-Time Order Synchronization: Orders flow automatically from third-party systems into the POS, minimizing lag and ensuring up-to-date data.

  • Error Handling & Exceptions Management: Smart validation rules detect incomplete or mismatched data and flag them for review.

  • Scalable, Cloud-Based Automation: Centralized control through Power Automate makes it easy to scale across hundreds of stores.

  • Analytics-Ready Data Pipeline: All order data is structured and available for use in Power BI dashboards and downstream reporting.

Power Automate + RPA Integration
Real-Time Order Synchronization
Error Handling & Exceptions Management
Scalable, Cloud-Based Automation
Analytics-Ready Data Pipeline

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Smartbridge Use Case Library is a collection intended to spark ideas, inspire innovation and get you thinking about real world value.