Generative AI Use Cases
Here are a couple of use cases where generative AI can add impact:
Policy Information: Generative AI can be used to deliver policy information in a conversational style through a web interface. Users (beneficiaries) are able to check in real-time various details about the policy, topic, demographics of the current beneficiaries, exceptions, and enrollment information for the policy. In addition, the employees of the organization can get a view of metrics used for a policy’s success, current performance, areas to improve, and relevant information quickly, in seconds as opposed to days and in a conversational mode.
Call-center Productivity Enhancement: Generative AI can assist call center representatives by transcribing current calls and providing real-time information based on the current caller’s issue and the prior successful resolutions for the same issue. For this type of solution, we use technologies such as Azure search service, Azure cognitive service, and Azure Open AI services to deliver a successful solution.