Natural Language Processing

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Natural Language Processing (NLP) is a technology benefiting from the advances and investment in machine learning-based AI. At Smartbridge, we help you fully realize the value behind your text data, ranging from understanding customers’ sentiment from text messages, extracting information from documents, to communicating with customers in real-time.

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Document Intelligence

Extracting information from documents, both structure and unstructured, can be labor intensive and time-consuming. Smartbridge uses state of the art big-data analytics applications to boost the performance of big data set and large documents processing and extract critical insights from various business documents. Combining machine learning, natural language processing (NLP) and Smartbridge’s business acumen, we can significantly reduce the document review and processing time, cost, while increase accuracy and consistency.

Conversational AI System

The future of automation is personalization. Our conversational AI makes every conversation with the customers intelligent, engaging and personalized. The AI powered chatbots help to deliver ROI-driving customer experience. Chatbots improve the efficiency of customer support, and scale interaction volume with customers. NLP powered conversational AL systems in customer-facing applications spams across retail, finance, travel, and many other industries.

NLP in Robotic Process Automation

NLP in Robotic Process Automation (RPA) can help analyze structured, unstructured, and semi-structured data, and extract it for further analysis. Natural Language Processing can be applied to various processes along with automation such as support ticket processes, invoice processing, analyzing contracts, and document processing.

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