The next era of robotic process automation (RPA). What? You didn’t realize we were already finished with the first era? Where has the time gone? We haven’t even finished educating the world’s businesses on what RPA is before we’ve moved on to the next era. Such is digital transformation – it moves forward, with or without you.
We’ll continue to help others that are still at Step 1, “What is RPA,” or the crawl phase, for quite some time. Additionally, we’re offering Udemy courses and providing educational information around getting started with RPA. However, for many organizations over the last 3 years, we have seen the transformation from “What is RPA,” to “Show me what it means to our processes,” and finally to “Let’s add more bots.”
If 2020 was the year that RPA was expedited to relieve the sudden burden of staff reduction, 2021 will become the milestone for many when they officially embrace RPA for long-term outcomes.
Combining Smartbridge’s experience with some of the latest research, here’s how we define the next era of RPA: