RPA-Driven Customer Self-Service
for JD Edwards
Customer service is a time consuming, sometimes frustrating task that is frequently prone to human error. Nevertheless, every company that submits itself to customer interaction must provide applicable customer service. However, through Robotic Process Automation, an advanced form of customer self-service can be achieved for the JD Edwards user.
RPA Driven Customer Service for JD Edwards
Long hold/wait times, infrequent responses, inaccurate information, and poor experiences with the representative themselves are popular complaints with customer service. For JD Edwards users that rely on customer service for simply checking the status of open orders, a single request could take upwards of 20 minutes to process.
Integrating Robotic Process Automation could easily alleviate this strain, taking human customer service representatives out of the equation for routine requests. Using UiPath technology, various requests for the status of open orders can be done through email, rather than picking up a phone. Response from an RPA bot would take 10-15 seconds, rather than 20 minutes.
In this video, Consultant Tomas Garcia demonstrates RPA driven customer service for JD Edwards through UiPath technology.
Primary Video Topics
Put RPA to Work in Your Business
Our specialists will lead you through your automation journey to create a future-state automation strategy and road map. Through our partnership with UiPath, we integrate the following tools into your company’s strategy:
Leave the mundane tasks to the bots. Don’t wait to automate your standard business practices.
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