Team members on the restaurant floor will need to work more in tandem with IT support, adopting a more critical thinking view to daily operations. At the same time, IT staff will have to take a holistic approach to new implementations to ensure innovation matches with practicality.
“In 2012-2013, restaurant operations seemed to move very slowly pertaining to modernization. In times like these, what we’re seeing is a call-to-arms for modernized skill sets and processes within these restaurants. Within innovation IT efforts, people within those areas need to be critical thinkers. They have to fail fast through rapid idealization, and implement those technologies that do work well within the organization.” – Raju
Adopting new restaurant technology isn’t a temporary implementation to sustain short-term goals. When done properly, it can serve as a base to long-term growth, competitive separation and enhanced value to your customer base.