Smartbridge worked closely with IT support personnel, analyzed the technology challenges, identified several options (along with pros and cons) and made implementation recommendations to the management that eliminated dependency on the ongoing new technology implementation project. The recommended approach significantly reduced the technology and process changes to be made in the existing POS and BOS systems and reduced the implementation timeline.
Smartbridge led the technology effort to implement the necessary changes, integration with gift card payment vendor and the reconciliation processes in the corporate ERP system. Working closely with the business team responsible for establishing the gift card processes with the gift card processor bank, franchisees and operations, Smartbridge successfully implemented the gift card program as desired by the management well within the holiday timeframe.
The client successfully implemented the gift card initiative in 2008 in time for the holiday season and realized immediate positive cash flow within the first month of operation.