The client asked Smartbridge to perform a current state assessment and recommend a forward-looking IT strategy that will create stability and help secure a leadership role in their industry.
The Smartbridge team developed a fit-for-purpose questionnaire and scheduled interviews of key functional and executive leadership. However, from the first meeting, it was clear that they faced overwhelming challenges with regards to processes, systems, change, and satisfaction despite heroic efforts from their IT department. This required expanding the scope of interviews across departments and operations including foremen and supervisors in the field, warehouse operations, project management, and estimation as well as support groups like HR, Payroll, Finance, and Distribution.
These interviews helped capture issues, demands, needs, and challenges faced by the client across the board. Smartbridge organized, collated, and summarized this input into 24 groups that provided a representational distribution of these demands. The further analysis helped reveal three themes:
Across three focus areas:
This exercise not only helped clarify the situation, but it also provided a platform and a focus on which the IT strategy can be built, approved, and delivered.
The client’s management team was an integral part of the above process and was intrigued by the outcome. They asked Smartbridge to conduct a strategy workshop with their top leadership to not only provide them with an overview but to get their input about the company’s future strategy. The workshop proved very fruitful and paved the way for the acceptance of the recommended IT strategy.