One of the most impactful business benefits of digital transformation is empowering an innovative culture in your workplace. Once the decision to adopt new technologies to improve a business process is made, upper management has the responsibility to communicate key details to their team members:
Why the transformation is important What the expectations are What the benefits will be for the organization
Having the whole team interested and engaged is key to have a successful digital transformation. Additionally, it is important to involve key business stakeholders to make the most of the collaboration with your technology partner. Day-to-day users are indispensable when optimizing business processes because their knowledge and insights can impact key performance indicators (KPIs).
In another recent project, our team had an on-site client visit to gather, analyze, and internalize the insights, feedback, and ideas of their users. Many of the assumptions by upper business management were cleared out to set the correct expectations. Our team made the recommendation to implement new platforms in order to deliver a successful project. When our consultants have the opportunity to experience the processes and understand the real pains and setbacks users have, we can make the recommendations needed to make our clients successful.