The Rise of Transformational Automation
The second and final observation introduces a rising term in business transformation: Transformational Automation.
Transformational Automation is the new BHAG. Not a reader of Jim Collins? It’s your company’s Big Hairy Audacious Goal.
Forrester VP, Matzke, says that in order to react to continual change and create durable, consistent work, you can’t have a myopic view of automation. In other words, future-fit technology is not based on tactical approaches to automation because it undersells its transformative potential. Islands of automation, overreliance on a single automation technology, and tactical approaches create technical debt.
The flipside of the coin is strategic automation that boosts innovation, and this is done with automation fabric. Automation fabric is when convergent technologies enmesh and interconnect, abstracting application functionality from the layer beneath to surface them to users.
RPA is one such automation tool, among many, that are diverse as well as complimentary. Here are other automation fabric tools:
Integration platforms (iPaaS)
When Matzke explains that transformational automation is the new BHAG (or moonshot, his word, your choice), he describes it as being a way to converge fragmented automation initiatives, governing them holistically.
An example of transformational automation is how Amazon is wildly successful at being customer-obsessed. Amazon injects AI and predictive analytics into their processes, and there’s no way they could deliver on their promises without it.
2022 Automation Trends
In UiPath’s observations about 2022 Automation Agendas, the question they pose is whether you’re being ambitious enough or not. A CIO of a major public company shared a story with UiPath about how their board members are pushing for a new, healthier relationship with automation. “Now, they’re asking us to develop and implement a plan to turn automation into a core competency across the entire enterprise. They want us to use it as a strategic weapon to gain long-term competitive advantage.”
You might think this observation is more of an opportunity, rather than a barrier to RPA, and that’s a healthy mindset to have. However, it’s more common for organizations to fall into the trap of creating tactical automation islands that lack governance and a holistic automation fabric strategy. This is the trap most organizations are looking to not fall into. The best way to do that is to build a future-fit technology strategy that is based on solving for efficiency.
Whether or not you believe transformational automation is realistic in the short-term, intelligent automation is likely the stepping stone that is well within the grasp of 2022 goals. Infusing AI and machine learning into RPA will offer opportunities for newer forms of engagement and future use cases.
What about in your organization?
Are you deploying intelligent automation already?
Do you see transformational automation being adapted as your company’s BHAG anytime soon?
Do you believe you are well-positioned to focus on strategic automation, or more stuck in the tactical “islands of automation”?
Have you infused AI (like UiPath’s Automation Center) into your automations?