Intelligent Assistance (IA) refers to the use of intelligent agents that help individuals perform tasks or services. While intelligent agents may seem like any other software application that completes a group of coordinated functions, tasks, or activities, they can actually do one or many of the following:
- Work autonomously
- Meet goals
- Maintain historical data
- Perceive and assist
Artificial Intelligence vs. Intelligent Assistance
In simpler terms: AI machines mimic humans while IA machines assist humans. Due to the breadth of the research involving both technologies, it can be easy to confuse the two. Artificial intelligence is the practice of studying of intelligent agents and identifying the limits of their intelligence. Intelligent assistance is the use of intelligent agents to serve humans, meaning that such agents exist within predefined parameters. Their intelligence is measured by many factors, including but not limited to:
- Problem Solving
- Language processing
- Corpus – Watson’s reference material, consisting of all kinds of unstructured text. Similar to the sources one might use to write a course paper.
- Ingestion – Refers to the knowledge consumption process for Watson
- Curate – In the ingestion phase, Watson separates the necessary material and leaves bad, incorrect, or dated sources in the Corpus
- Reasoning Algorithms – Watson cycles through different algorithms to imagine different scenarios, then weighs them to arrive at the best possible solution
Utilization management seeks to maximize the results of healthcare services provided to patients to avoid waste and reduce cost. IBM Watson assists that goal by using clinical and patient data to assist in the decision-making process, thereby:
- reducing the amount of time needed for approvals
- reducing waste
- prescribing specific treatments
Integrating Amazon Echo & JDE EnterpriseOne
The quality of services provided by companies that can cater to their clients’ needs will increase significantly, and allow industry leaders to separate themselves from the rest. As the practical use cases for intelligent assistants in the workplace continue to grow, Smartbridge is excited to introduce the integration of Amazon Echo and JDE EnterpriseOne.
We are extending the services of the Echo and using Alexa’s NLP to build conversational applications with JDE EnterpriseOne. As we continue to build out our use cases, some of the most common scenarios involve one or many of the following:
- Suggest & Approve (Execute)
Currently, our workflows do follow a defined process and flow to meet certain needs and extend enterprise services with JDE EnterpriseOne. JDE EnterpriseOne supports a variety of industries, from finance to real estate to warehousing and inventory. If you are interested in discussing more or would like a demo, please reach out so we can identify what’s possible.
If you’d like to know more about how we’re accomplishing the integration between Alexa and JDE, please refer to our previous blog posts on adapting voice assistance for business and developing for Amazon’s Alexa.