Medical Device Configuration Management

Smartbridge Use Case Collection

Empowering medical device companies to deliver tailored, precise, and efficient configurations for complex capital equipment.

Use Case Overview

Smartbridge’s solution accelerator streamlines the configuration process, enhancing customer satisfaction while driving faster sales cycles.

Medical device capital equipment is inherently intricate, requiring advanced engineering expertise to configure effectively. Misconfigurations not only extend sales cycles but also result in lost revenue and a diminished customer experience. Eliminate these challenges by enabling accurate, rules-driven configurations that are intuitive and reliable.

CAPABILITIES:

  • Development
  • Customer Relationship Management
  • A visual product configurator that can be used by customers or sales teams to digitally configure products with the necessary components.
  • Implement business rules to restrict users from configuring a non-manufacturable product.
  • Provide a 2D/3D visual to ensure the configured product will meet their requirements before it is built.

SOLUTIONS:

  • Microsoft Power Platform
  • Salesforce

  • Microsoft DevOps

Strategic Business Goals Supported

Optimize your medical device configuration process

  • Improve customer experience with better accuracy and shorten sales cycles by 20%.
  • Reduce engineering time spent on configuration by 50%.
  • Reduce invalid product configurations by 40%.
  • Streamline adding new and decommissioning old components.
  • Leverage the data to build AI driven recommendations.

USE CASE in ACTION

Custom CPQ Solution for MedTech Organization

Custom CPQ Solution with 3D Product Configurator for a Medical Device Manufacturer

  • Built on Salesforce
  • Integrations were developed between SAP and Salesforce

Solution Capabilities

Quote Generation
Generate budgetary quote documents directly from the configurator.
Add-on Components
Intuitive selection process for adding mandatory components and optional accessories to the product.
Enhanced Customer Experience
Intuitive selection process for adding mandatory components and optional accessories to the product.
Data-Driven Insights
Leverage the configurator to provide analytics on product demand, configuration trends, and customer preferences.
Pricing
Price calculation for complete visibility into the list price of the completed product configuration.
Rules Engine
Easily extendable business rules to restrict users from making invalid component selections or non-manufacturable product.
Interactive UI
Canvas with drag and drop component selection. 2D/3D visualization.

20%

Sales cycle shortened by 20%

For a $1 billion annual revenue company, reducing sales cycles by 20% could enable earlier realization of approximately $200 million in sales.

40%

Invalid configurations reduced by 40%

If invalid configurations currently cost $5 million annually, a 40% reduction saves $2 million directly, not accounting for reputational benefits.

50%

50% less engineering time spent on configurations

If engineers spend $10 million annually on configurations, a 50% reduction saves $5 million and reallocates that capacity

From Use Case to Case Study: Custom CPQ Solution with 3D Product Configurator for a Medical Device Manufacturer

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