BI Strategy and Roadmap Takes Infrastructure & Building Services Leader to Higher BI Maturity Level

A global facilities services company, a $7B leader, decided to modernize its data architecture and analytics capabilities enterprise-wide. They selected DSI and Smartbridge to develop a roadmap to help the company reach its future state goals and vision.

Following a structured best practice-based methodology, Smartbridge assessed, analyzed and established the People, Process, and Technology components of a new BI Strategy. Focusing on this strategy would allow the company to achieve the desired results and improve the customer service the company delivers to its corporate customers.


  • Iidentified the “demand” for BI from various stakeholder groups,
  • Assessed the “supply” of data, skills and processes to meet the demand,
  • Identified “gaps”,
  • Developed a multi-year roadmap of increasing maturity, and
  • Made recommendations to balance quick wins with long term objectives.


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