Objectives and Challenges
After several years of operating the DSI platform, our client performed minor updates to keep it running efficiently. However, due to the nature of the growing business and other operational changes, the facility began experiencing hardware connectivity, software performance and stability problems. These issues lead to DSI application scripts timing out, as well as transaction errors, all requiring manual data cleanup in the ERP back-end.
Smartbridge was assigned to conduct a Health Check assessment to evaluate the current state of the DSI system, identify immediate issues, and provide a plan of action to improve the platform. Smartbridge is a DSI partner, with years of platform implementation, application development and management experience. Smartbridge is also a leading expert in JD Edwards, with 10+ years of experience in supporting the platform and developing multiple integrations within it.
Prior to arriving on site for the DSI Health Assessment project, there were already multiple issues that contributed to the difficulty in finding a clear resolution: