Life Science Consulting

Digital Innovation Tailored to MedTech, Pharma & Biotech

FROM STRATEGY TO SUPPORT

End-to-End Digital Enablement & IT Consulting for Life Science

The pace of innovation in medical devices, pharma and biotech is accelerating… and so are the challenges. Life sciences companies must navigate a tightly regulated environment while transforming at speed.

Smartbridge brings 20+ years of experience helping organizations like yours modernize operations, streamline product development, and deliver real-world results through digital transformation. Whether you’re optimizing your go-to-market for a new device or strengthening quality systems with AI, our solutions are purpose-built for the industry’s demands.

Explore how we help Life Sciences, including MedTech, excel across key areas:

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Featured Life Science Clients

Featured Smartbridge life sciences and medical device client
Featured Smartbridge life sciences client
Featured Smartbridge life sciences client
Featured Smartbridge life sciences and medical device client
Featured Smartbridge life sciences and medical device client
Featured Smartbridge life sciences and medical device client
Featured Smartbridge life sciences client

Featured Life Science Tech

Life Sciences IT Consulting - IQVIA
Life Sciences IT Consulting - Veeva
Life Sciences IT Consulting - MasterControl

Enterprise Technology

Life Sciences IT Consulting - Microsoft Data & AI
Life Sciences IT Consulting - Microsoft App Innovation
Life Sciences IT Consulting - Salesforce
Life Sciences IT Consulting - UiPath

Patient, Provider & Hospital Management

Collaborate with the health care providers and convert them into advocates of your technology and product. Support patients as they go through the process of getting your medical devices implanted.

HOW CAN SMARTBRIDGE HELP?

  • Cloud solutions for a 360° view of patients

  • Strong provider engagement and relationships

  • Provider and Hospital self service

PROVIDER MANAGEMENT 

Engagement: Get insights based on HCP’s history and treatment preferences. Track and manage a provider’s journey from skeptic to advocate.

Collaboration:Self-service portals for health care providers to view and manage patient data, download product manuals and receive product training.

PATIENT MANAGEMENT

Education: Track and manage patient and care giver education. Convert patients into believers of your products and therapies.

Patient Support: Support and track patient’s progress from consulting to surgery. Collaborate with hospitals, insurance providers and patients. Handle post-implant complaints and support.

HOSPITAL MANAGEMENT

Collaboration: Partner portals for hospital staff to place orders, view order status order history and contact customer service through multiple channels.

Inventory Tracking: Track your product stock estimated to be available in the hospital inventory, including product expiration dates, to enable the sales team with all the info they need to upsell.

Life Sciences and Medical Device Salesforce support

Sales & Commercial Operations

Funnel all your customer data to one place – your master system of record. Only then you’ll understand where your sales are succeeding, and most important, where improvement can be made with a clear action plan.

HOW CAN SMARTBRIDGE HELP?
  • Mobile-friendly solutions for intelligent lead-to-quote process
  • End-to-end revenue life cycle management

  • Shorten your sales cycles with product configurators

Medical Device Configuration Management

USE CASE:
Medical Device Configuration Management

Empowering medical device companies to deliver tailored, precise, and efficient configurations for complex capital equipment.

Salesforce CPQ Implementation for Revenue Lifecycle Optimization

Salesforce CPQ Implementation for Revenue Lifecycle Optimization

The client faced challenges managing their product sales lifecycle due to an outdated system lacking modern revenue lifecycle management capabilities. It led to inefficiencies across pricing, sales and contract business processes.

Product Development

Product Development for Life Sciences & Medical Device organizations must modernize in the areas of:

  • Product Engineering
    Design and develop the product software and hardware per FDA regulations.

  • Quality Management
    Quality document management and validation management for product software.

  • Clinical Trials Management
    Manage clinical trial data from planning to closeout.

HOW CAN SMARTBRIDGE HELP?
  • Improve R&D effectiveness with real-time retrieval of patient data
  • Mobile applications to enhance patient experience

  • Interactive product configurators to optimizie make-to-order processes

  • End-to-end enterprise integrations
Streamlining Medical Device Configuration with a Salesforce 3D Visual Configurator

Streamlining Medical Device Configuration with a Salesforce 3D Visual Configurator

Smartbridge collaborated with a leading medical device manufacturer to enhance their Lead-to-Order process by developing a Salesforce-based visual configurator. This solution aimed to simplify the configuration of complex heart-lung machines (HLMs), ensure manufacturability, and provide accurate pricing.

Quality, Compliance & Regulatory

  • Validation-as-a-Service
    Accelerate time-to-market and reduce quality costs with end-to-end software validation services. Have a dedicated third-party team focused on quality and reduce the time-to-market for your product and quality systems by 25%.

  • Modernize Audit & Training with AI Assistants
    Increase the Audit management efficiency by reducing the staff required in the backroom to support internal and external audits by 50%. Manage the compliance risks with more efficient internal audits using the Quality AI agent. Reduce the likelihood of audit findings by 20%.

HOW CAN SMARTBRIDGE HELP?
  • Turn-key solutions for software quality validation
  • Patient device tracking for effective recall management
  • HIPAA, GDPR compliance
Salesforce Health Cloud Case Study for Patient & Device Tracking

Salesforce Health Cloud Case Study for Patient & Device Tracking

As a heavily regulated company, the org had to track patient data and the devices implanted with each patient. The legacy paper-based methods for receiving the implant & patient information were causing multiple challenges such as poor data quality, unverifiable implant information for effective recall management, and resource-intensive data entry.

Customer Service

Engage with your external customers across various digital channels to fulfill orders, deliver products and support. Help your internal customers in sales and operations.

  • Omni-channel Support
    Engage with customers on multiple communication channels. Intelligently route cases to the right agents.

  • Customer Self Service
    Give customers an intelligent way to monitor, manage and update their information from anywhere, any time.

  • Order fulfillment
    Meet the increasing demand for health systems or physicians/surgeons to purchase devices online.

  • Trunk Stock Management
    Seamlessly manage the inventory in the field. Allows field sales to count and reconcile inventory on the go.
HOW CAN SMARTBRIDGE HELP?
  • AI-powered case management
  • Customer self-service portals
  • Multi-channel digital engagement
Salesforce for Life Sciences - Consulting Partner
HOW CAN SMARTBRIDGE HELP IMPROVE CUSTOMER SERVICE?

  • Life Sciences Cloud specialized functionality to manage care delivery and patient relationships, required by medical affairs teams, field reps, and those managing regulated engagements.

  • Health Cloud go beyond standard CRM by connecting clinical data, communications, and workflows in a single platform. 360° Patient View, Personalized Care Plans, and more.

  • Experience Cloud solutions for self-service, product catalog and order management

Life Sciences and Medical Device Salesforce support
salesforce consulting services for medical device industry

Smartbridge IT & Digital Enablement Consulting for Life Science

Let’s discuss your business challenges while getting to know Smartbridge and our robust experience digitally transforming Life Science, MedTech, Pharma and Biotech clients.