This particular client has over a dozen service lines and decentralized global operations. There is limited standardization in processes related to information capture and management. Further, technicians operate in hazardous conditions, and may not be in one of the client’s offices or facilities regularly.
The ECM solution would need to be simple, flexible, and accessible from almost anywhere. Many technicians are unable to remotely connect to the company network and systems, so the solution would need to allow offline work as well.