A false reward for being in control
Feeling safe in your comfort zone
Not wanting to risk anything
“I don’t want to be worse off than I am”
Even if you’re in IT, you have been the user. And from that perspective you have a better understanding of why resistance may exist when adopting to a process change or a new tool.
Channeling Resistance into Success
Much of the control over accepting change ultimately rests with the user. While the project team is responsible for change management as critical component of user adoption, helping users uncover the real reason they are resisting will lead to self-awareness.
One way to uncover the root cause of resistance is to conduct the 5 Whys Analysis.
When you have identified the true reason behind your resistance, you can tackle specific steps to get over that struggle:
Acknowledging and accepting the truth
The sooner you accept and acknowledge the thing you are resisting or avoiding, the sooner you can tackle it. “I/We have been resisting _____.”
Identifying the Source of the Resistance
In terms of facing a change in a business process, the payoff for a person to resist can be that he/she feels familiar and in control with the old process. Essentially, a limiting belief that is being fueled by fear the source of the resistance. “I am afraid I won’t be good at my job anymore.”
Surrendering and owning the resistance
By surrendering and embracing a situation that you find yourself in, you allow yourself as a person or an organization to let go of the resistance without judgment. “I accept this situation without any judgment on myself.”
Finally, you need to channel and transform the resistance towards a positive goal that is in align with your vision. Without a vision, an organization will struggle regardless of the tools or employees in place. “Where do we want our organization to be going forward?”
The Commitment Curve