Define the right roles, responsibilities, and level of engagement for a steering committee to provide direction, mentorship, and support. Address and ensure you have each of these in place to effectively enable enterprise adoption, user engagement, and experience:
Champions – The department champions are key and should promote enterprise BI and foster BI development projects or competitions to encourage adoption.
Training – Have regularly planned and varying training formats available for users over the course of the adoption (external, internal, virtual, in-person, etc).
Standards – BI standards should be shared, clear, and regularly reviewed with users, so they are as clear as possible on the content they are using. This includes BI templates.
Knowledge – A user community will support increased knowledge sharing and adoption via channels such as:
Support – Multi-channel support is key for users to get quick help and not overwhelm the IT support team. Ex: champions, data owners/stewards, user groups, helpdesk/internal, and Microsoft direct.
As users advance in their skills, knowledge, and understanding of the tool and content, user adoption, acceptance, and momentum will continue to progress.