People have become accustomed to chatting on their phones and on the web, which leads to a new method of customer service – chat. Increasingly, this chat option can be automated since many customers are looking for the same type of information. The creation of Power Virtual Agents can be created in the Power Automate platform without writing code. The drag and drop interface makes it easy to set up the workflow and incorporate other applications as needed. Because it uses Azure AI, it can build on your existing knowledge base to provide information so you don’t have to define every possible question or response. For some additional examples of this type of solution, explore our blog post on RPA and chatbot integration.
By building these solutions on top of the already powerful Azure platform, Microsoft is putting power in the hands of the people closest to the business. Instead of waiting weeks or months to improve productivity, users can start creating value right away. Office 365 has built-in governance for the Microsoft Power Automate platform to give users more control over their automations than they previously had. If you require more power and functionality than what the platform provides, you can seamlessly integrate your automations with other Azure services. In the end, through the Microsoft Power Automation platform, you are saving time, money, and gaining more value from the data already in your organization.