Monitoring and Supporting Mission Critical Interfaces
A quick service restaurant company with mulit-billion dollars in annual sales. The client has numerous vendors and interfaces. These interface are critical in connecting their supply chain, financials, labor and operational data to both internal and external systems.
The client needed to implement a robust and cost effective system to track and monitor interfaces with third-party vendors, and over 1000+ stores. The interfaces are critical to the daily operation of the corporation and provide key data to business departments.
Smartbridge helped by architecting a solution that fit the client’s needs using Microsoft .Net, SQL Server and SQL Reporting services. The solution was built to be expandable, so interfaces can be added or removed as business needs changed. Key features included:
Monitor the success or failure of interfaces
Track the progress and status of interfaces based on a schedule
Ability to update interface schedules and add/remove interfaces
Easy to use and interactive reports that help the support team and take action based on interface failures
A reliable and cost effective solution was implemented to help the client’s production support team monitor the interfaces to identify and respond to interface issues. The solution included:
Easy to use interface to setup multiple files and store locations
24/7 monitoring and movement of interface files between corporate, stores and third-parties
Leveraged use of existing database server and job scheduler
Easy to scale up to include more files and locations