Implementing a Quality Assurance Program
One of the largest chains of drive-in restaurants in the nation, the business has been around for more than 50 years.
The client had hundreds of reports that have been built over a period of time. However, the reports were ineffective due to lack of data quality and testing controls.
Smartbridge interviewed the various groups to understand the data quality issues and implemented a quality assurance program. Implementing a quality assurance program involved:
Defining the methodology
Defining the standardized testing processes – verify, validate and approve
Defining the team structure
Building and training the team
With the quality assurance program in place, by following the defined testing process and using the templates defects were identified early in the process, resulting in fewer production issues, and an increase in user satisfaction.