Speed is not always the reality at QUICK service restaurants.
Guests expect on-demand experiences when they come to a QSR, and preparing an order is a common place for wait times to run out of control.
Reliance on Training Alone
The typical order display system may only provide a basic description, like “Cheeseburger”, which can hinder those with less training or memory of the ingredients in each menu item.
Straying From the Menu
Everyone has different tastes, which leads to menu items being modified to accommodate. When an order contains customized items, the process slows down even more.
The end result is an unhappy customer. If they didn’t leave out of frustration, then they had to wait too long. Their order may even be incorrect or missing a few items.
So how do we fix it?