Quick-Service Restaurants agree that their No. 1 task in the drive thru is ensuring top-notch accuracy, customer experience, and to the best of their abilities, speed of service.
With good reason. A Harvard study indicated that if you increase repeat visits by 5%, you have the potential of increasing profits from 25-125%. On the flipside, a customer avoids a restaurant after a bad experience for more than 3 months.
ARIVE is aptly named based on its goal to transform QSR guest experiences: Automobile Recognition & In-Store VIP Experience
ARIVE is meant to combat: