Generative AI Consulting Service
Generative AI (GenAI) is one of the most exciting advancements in the tech world at the moment. Generative AI operates by understanding the patterns and structures in the data it’s given and then applying this learned knowledge to generate new and unique content. This process is similar to how a human artist might learn to paint by studying the works of master artists and then applying their own style and creativity to produce original artwork.
The future of generative AI is expansive and holds immense potential. That’s why at Smartbridge, we are excited to work with organizations to bring this cutting-edge technology to their everyday business processes.
75% of knowledge workers around the world now use generative AI at work.
Benefits of Generative AI
Our Generative AI Consulting Services
Generative AI Implementation
Our team at Smartbridge started our generative AI services by implementing the GenAI-enabled “Art-of-the-Possible” SmartbridgeGPT, leveraging clients’ data including model training, fine-tuning, and prompt engineering to provide accurate, relevant, and cited information in a secure, private manner for the enterprise users. Based on that, we have expanded our approach to building end-to-end generative AI applications across various industries and business functions.
Explore our solutions for GenAI for Customer Service.
GenAI can be highly effective for customer service, support and experience for areas like Automated Customer Support, Sentiment Analysis and Issue Tracking and Proactive Service Improvements.
Generative AI Governance
Smartbridge brings a wealth of practical experience to the table, especially with generative AI governance. We honed our skills through years of hands-on work in data governance in the broader AI field and have learned valuable lessons from diverse data modernization journeys. What sets Smartbridge apart is our commitment to applying these real-world governance principles to the dynamic world of generative AI. This means that our clients benefit from a down-to-earth approach that ensures AI is used ethically and responsibly with the ability to advance your generative AI enterprise adoption in a balanced and sustainable manner.
Generative AI Use Cases
Here are a couple of use cases where generative AI can add impact:
Policy Information: Generative AI can be used to deliver policy information in a conversational style through a web interface. Users (beneficiaries) are able to check in real-time various details about the policy, topic, demographics of the current beneficiaries, exceptions, and enrollment information for the policy. In addition, the employees of the organization can get a view of metrics used for a policy’s success, current performance, areas to improve, and relevant information quickly, in seconds as opposed to days and in a conversational mode.
Call-center Productivity Enhancement: Generative AI can assist call center representatives by transcribing current calls and providing real-time information based on the current caller’s issue and the prior successful resolutions for the same issue. For this type of solution, we use technologies such as Azure search service, Azure cognitive service, and Azure Open AI services to deliver a successful solution.
Generative AI in Action
SmartbridgeGPT
Speed up your deployment of your own Conversational AI System for enterprise knowledge management. SmartbridgeGPT is a solution accelerator, meaning the framework is built, and ready for your data and branding. Smartbridge has deployed a working Proof of Concept for clients in as little as 3 weeks.
