Copilot Studio Integration with ServiceNow

See how Copilot Studio’s integration with ServiceNow transforms support workflows by delivering AI-driven responses and seamless live support escalation in one flexible, scalable solution.

Watch how Copilot Studio works with ServiceNow to supercharge both conversational and operational capabilities. This demo video shows two real-life scenarios where Copilot Studio shines. First, see how a virtual agent uses AI to answer user questions, create a ticket in ServiceNow’s interactions table and respond instantly. When a user is not happy with the virtual agent’s help, Copilot Studio enables a seamless handoff to live support and increases customer satisfaction.

Copilot Studio is flexible, supports single sign-on across custom websites and Microsoft Teams, and is easy to use. The video also shows how it can curate answers from specific knowledge sources like SharePoint folders for more accuracy. With built-in memory, Copilot Studio remembers previous conversations so it’s perfect for organisations that want to automate repetitive tasks and capture user feedback for continuous improvement.

Easy to use and scalable, this solution combines AI answers with ServiceNow connectors to simplify processes across multiple platforms. Looking to get started with automation? Watch the video now.

Microsoft Data & AI Solutions Partner
Microsoft Digital & App Innovation Solutions Partner
[fusion_youtube id=”https://youtu.be/gX1YQ2iKT9s?si=QF8ZS7wEmo-pOWEw” alignment=”center” width=”1000″ height=”” start_time=”” end_time=”” autoplay=”false” mute=”false” loop=”false” controls=”true” api_params=”” title_attribute=”” video_facade=”” thumbnail_size=”auto” margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” css_id=”” structured_data=”off” video_upload_date=”” video_duration=”” video_title=”” video_desc=”” /]

Keep Reading: Copilot Studio Vs Copilot: Exploring Microsoft’s AI Companions

Share This:

Looking for more on AI?

Explore more insights and expertise at smartbridge.com/ai

There’s more to explore at Smartbridge.com!

Sign up to be notified when we publish articles, news, videos and more!

By signing up for emails from Smartbridge.com, you agree to our terms and privacy policy.