As businesses grow and evolve, they add software and systems to manage departments, automate processes and provide insights into operations. The end result is frequently a “hairball” of disparate systems, loosely connected with brittle integrations that demand attention with every upgrade or tweak.
The emergence of cloud-based applications and SaaS hasn’t eliminated the hairball, it’s just moved it to the cloud. In fact, the cloud’s low upfront costs that facilitate departmental purchases without oversight from IT or costly hardware investments sometimes makes it worse. It doesn’t have to be that way.