The User and Their Challenge
Bottom line, if your user doesn’t understand what you’re trying to change or improve, most likely they are not going to adopt new tools or technologies.
People often resist change, and in today’s fast-changing world, people need to evolve and be able to adapt, including new technologies. The good ol’ days where being efficient at a particular task are gone. New technologies and tools are emerging every day, and people need to be flexible, resilient and creative with their skills in order to keep up with competition.