JD Edwards Managed Services

Ensure peak performance 24/7

Avoid support challenges due to your staff turnover, vacations, illness and knowledge gaps.

At Smartbridge, we have a 20+ year track record of providing managed services for our clients as their long-term technology partner. We provide an extensive portfolio of managed services to keep your business operating smoothly, while enabling future growth and expansion.

Smartbridge is your one-stop partner for your JD Edwards EnterpriseOne and World functional and technical long-term support needs, including CNC, development and QA.

24/7/365 SUPPORT

A dedicated account manager you can always reach and resources ready to act around the globe.

SERVICE LEVEL AGREEMENTS

Customized SLAs with documented issue tracking and clearly defined ticketing system.

FLEXIBLE STAFFING

Staffing levels to meet any demand, with resources available onsite, remote, or offshore.

COMPREHENSIVE SERVICES

Full CNC support for all versions of JDE, databases, and environments.

JD Edwards E1 CNC Services

  • Architecture design and implementation
  • Application technical upgrades
  • Tools upgrade, system planning, and security
  • ESUs, patches, maintenance
  • Administration, package builds, monitoring
  • Diagnostics, troubleshooting, and analysis
  • Performance tuning and ongoing maintenance
  • Job monitoring and escalation
  • DR architecture, implementation and management

  • Third-party application support such as DSI, Inspyrus, ReportsNow, Q Software, ArcTools and more.

  • High availability hosting on private or public cloud

Database Administration Services

  • Support SQL Server and Oracle platforms

  • High availability architecture

  • Database back-ups, restores and management

  • Performance tuning – analysis and ongoing maintenance

  • Storage management, archival and restore

  • DR architecture, implementation and management

 JD Edwards E1 & World Support Services

  • Functional Support – all modules

  • Technical Support – development, code maintenance, retrofit, conversion

  • Reporting – BI Publisher, OBIEE or OneView

No matter where you are on your JDE journey, we’ll support you along the way.