JDE Managed Services that ensure peak performance of your systems, 24×7

Avoid support challenges due to your staff turnover, vacations, illness and knowledge gaps.

At Smartbridge, we have a 15+ year track record of providing managed services for our clients as their long-term technology partner. We provide an extensive portfolio of managed services to keep your business operating smoothly, while enabling future growth and expansion.

Smartbridge is your one-stop partner for your JD Edwards EnterpriseOne and World functional and technical long-term support needs, including CNC, development and QA.

Smartbridge Hosting Services
A high availability cloud hosting option is provided for your JD Edwards environment in either the public or private cloud.

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24/7/365 SUPPORT

A dedicated account manager you can always reach and resources ready to act around the globe.
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SERVICE LEVEL AGREEMENTS

Customized SLAs to meet your specific needs, with documented issue tracking, and clearly defined ticketing system.
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FLEXIBLE STAFFING

Staffing levels to meet any demand, with resources available onsite, remote, or offshore.
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COMPREHENSIVE SERVICES

Full CNC support for all versions of JDE, databases, and environments.

JD Edwards E1 CNC Services

  • Architecture design and implementation
  • Application technical upgrades
  • Tools upgrade, system planning, and security
  • ESUs, patches, maintenance
  • Administration, package builds, monitoring
  • Diagnostics, troubleshooting, and analysis
  • Performance tuning and ongoing maintenance
  • Job monitoring and escalation
  • DR architecture, implementation and management
  • Third-party application support such as DSI, Inspyrus, ReportsNow, Q Software, ArcTools and more.

  • High availability hosting on private or public cloud

Database Administration Services

  • Support SQL Server and Oracle platforms
  • High availability architecture

  • Database back-ups, restores and management
  • Performance tuning – analysis and ongoing maintenance

  • Storage management, archival and restore

  • DR architecture, implementation and management

 JD Edwards E1 & World Support Services

  • Functional Support – all modules

  • Technical Support – development, code maintenance, retrofit, conversion

  • ReportingBI Publisher, OBIEE or OneView

No matter where you are on your JDE journey, we’ll support you along the way.

Start Your Journey