Our client, a nationally recognized construction company specializing in deep foundation, ground improvement, and Earth retention contracting was facing various back office request issues.
Employees working in the field are frequently requesting additional equipment, tools, and materials from the back office to be delivered to the job sites. These requests come in multiple forms, such as phone calls, text messages, and emails.
Over time, the client realized there were several issues with the nature of how they made their requests. Ultimately, there was no structured process for the field operators to follow, which lead to a number of issues, such as: