Creating a Plan to Keep the Application Thriving
The challenges came when the lack of support was rendering the app essentially useless. The code and documentation was difficult to maintain and the app was under-performing. To maintain the purpose of a digital solution such as the GPMA app, the client needed to react quickly to major bugs, and add additional enhancements. The app required a regular routine update, thereby allowing the business to continue asking users for feedback on ways to improve the product. This made its users more involved in the life and evolution of their application.
Our client took advantage of our full service custom application support. This includes –
Making Maintenance Part of the Routine Brings Value Back to the App
Smartbridge implemented a structured way to plan and address bug fixes by holding monthly review meetings. We then collected the batch of changes into a quarterly release.
A development environment allowed for these changes to be applied before rolling them out to their test environment for review and approval, and finally, deploying to production.
Our client had no structure to handle regular fixes before this system was put in place. Now that these standards have been implemented, it keeps the application in check for periodic updates.
To err is human, to un-waveringly comply to those errors is machine. No matter what the project, when custom software is involved there will be bugs. It is necessary to have some system in place to address the bugs as they appear.
Managed service agreements can provide a simple way to add highly skilled support to your team without the need to staff and maintain an internal team of full-time employees for software development. Additionally, a managed service agreement opens the door to custom additions to your system and can help extend the lifespan of an application potentially indefinitely.