Crisis360 Configured For You

Regardless of your business or industry, your crisis plans and business continuity objectives will always focus on protecting lives, assets and infrastructure. However, Crisis360 recognizes that the types of incidents common among similar businesses, along with the legislation and terminology, may all differ.

What keeps you awake at night?

UNIVERSITIES

Safeguarding students has become an uphill battle, and no one is more aware of the versatile threats to campus safety than those responsible for preserving it.

Being able to isolate, quarantine or evacuate a campus needs to be done within minutes, if not seconds, and communicating with a spread-out team can be cumbersome.

An incident command system is an absolute must to ensure a coordinated and effective effort. (Campus Safety magazine)

What specifically can Crisis360 do for higher education?

  • Map incidents, such as petty crime, outages or building repairs and look for trends. Is the northeast corner of campus more prone to theft?
  • Indicate building status during a serious threat, such as an active shooter. Each responder or team member can report whether a building has been locked down, cleared or re-opened.
  • Give students clear information obtained from the centralized, one-to-many communication platform of Crisis360. Determine what public relations or school security needs to publicize based on correct and up-to-date information.

RETAIL & RESTAURANTS

Each location is different. An assessment of one store’s hazard vulnerabilities won’t be the same regionally, or even neighborhood to neighborhood. What could a flood do to your property or business operations? Would patrons be secure, and staff available for their shifts?

The little details that are needed to make an informed decision can be overwhelmed by noise when a threat or incident affects a significant chunk of the business. Crisis360 can alleviate the stress related to preparedness, emergency response and recovery.

Some examples:

  • Create an Emergency Plan unique to each location, and integrate the plan into the configuration of Crisis360. Even include a copy of the plan within the document library for all users to access on the fly.
  • Take photos of damage that are immediately shared with management – perhaps there is a potential to be partially open if only the drive-through is compromised.
  • Stay on top of quality control by integrating Crisis360 into your resource and inventory management. Send a broadcast alert to store managers alerting of an urgent recall, then see immediately once the item is removed from the kitchen/shelves.
  • Communicate supply chain challenges before it affects sales. If a supply chain disruption has occurred, Crisis360 can be used to determine which locations are affected, make alternate arrangements, and communicate the changes.
  • Conduct inspections and collect and store data within Crisis360. Use pre-configured checklists or data sets that correspond with requirements or regulations for the industry.

POWER & UTILITIES

It can be said that no other service industry has higher expectations of reliability of services than that of power and utilities – in normal conditions and during an emergency or disaster.

In order to fulfill the demands of the populations served, an emergency response plan is an absolute must. Not only that, but the plan needs to be practiced by everyone in the field.

Here are just a few examples of crisis management done right for utilities:

  • Be ready to accommodate all hazards emergency management and response. Configure Crisis360 to easily capture the most meaningful data for a particular incident, such a natural disaster or terrorism.
  • When on site, a team can make updates in Crisis360 to the entity they are working on – power lines on Main St, for example. The team can upload pictures, update operating status, view protocol documents, and write additional notes. Back in the office, management can look at the big picture and make decisions. How is the infrastructure fairing, and what steps should be taken?
  • Track mobile entities such as vehicles, even people. Post-disaster, roadways and transportation might be disrupted. Management in the office as well as teams in the field can update Crisis360 with road disruptions so that all field personnel are in the know.
  • Share information among mutual assistance collaborators. Set up role-based users to give them insight into the status of critical infrastructure.

LOGISTICS & TRANSPORTATION

Whether in airline, maritime, rail, or trucking, disruptions can have big consequences for transportation companies disrupting the supply chain and letting down customers.

Incident management isn’t just a “what-if”, it’s a part of day-to-day operational issues of maintenance, accidents, breakdowns and the like. Add to that the inevitable critical response component (ex. hurricane evacuations), risk management and emergency response falls on the shoulders of the entire operations team.

The versatility of Crisis360 for use in logistics and supply chain management is illustrated by a few examples here:

  • Use contextual situational awareness to make decisions that impact a route, and adjust accordingly.
  • Keep up with DOT regulations. Configure checklists, keep pertinent documents handy, and notify teams of rule changes via a broadcast alert.
  • Integrate your existing technology, such as sensors to detect rail damage, for automatic data input. Combine the intelligence with other updates from workers to get a common operating picture.

HEALTHCARE

Healthcare systems and hospital campuses have an enormous task of keeping patients, public and staff safe. Fail once, and it could mean shutting the doors for good.

To stay ahead of an incident, security and emergency professionals may find that advanced surveillance and crime prevention methods are necessary to secure a sprawling campus with numerous outside threats.

There is at least one active shooter on a hospital campus each month in the US. (CDC 2013 report)

Here’s a look at some examples of Crisis360 use, unique to healthcare emergency management:

  • Secure high risk areas during a violent attack, be it a terrorist, active shooter, disruptive patient or family dispute.
  • Alert staff to operating status of various departments during a natural disaster – track bed availability by floor, department or site to ensure continuity of care.
  • Respond to incidents that may affect critical infrastructure or key resources (CIKR). The incident commander can make prompt decisions with the right situational awareness from the command center with a real-time centralized view of communications.

MUNICIPALITIES

Crisis360 supports emergency management at the local government level by encouraging the common approach to managing incidents supplied by NIMS. Even more, it’s configurable to accommodate an organizational structure needed to follow the fundamentals of the Incident Command System, as well as role-based users.

Looking to modernize your communication model? What was once one-to-one communications via phone or radio can now become a one-too-many model without any more effort.

Here are some specific situations that can be made easier with Crisis360:

  • Incorporate Crisis360 Command Center into a (mobile) command center during a disaster for powerful situational awareness. Water or power outage? Injuries? Where are the first responders or city personnel?
  • Manage mega-events to prevent mega-threats. When your city is inundated with visitors, there are a multitude of entities and locations, some mobile, that need to be tracked. Crisis360 can provide the common operating picture for complex planned events.
  • Up-to-the-minute information for the PIO. Before alerting the public, do you have all the facts?
  • Conduct exercises and use the historical data to revise your action plan.

FACILITIES MANAGEMENT

A considerable competency of commercial or residential building management revolves around emergency preparedness and business continuity for staff, tenants and residents. The concern is the same whether it’s one building or hundreds, and oftentimes available resources may vary from site to site.

  • Make informed decisions with accurate and updated information being funneled into Crisis360. The right decisions at the right time made by executives and key personnel improve tenant retention and building reputation.
  • Establish a real-time incident command post during no-notice events, even if you don’t have a formal set-up.
  • Prepare and prevent incidents by predicting patterns from historical records and after action reports. Save first-floor tenants from a potential flooding disaster or anticipate the issues surrounding ingress/egress areas during a mass exodus caused by bad weather.
  • Manage resource availability and allocation in day-to-day operations. Monitor the status of fire extinguishers, access cards, cameras, etc. Improve maintenance and take preventative measures.
  • Alert property managers with the Crisis360 broadcast messaging during a disaster to disseminate immediate instructions.