Everything RPA can do for
Business Process Analysis
RPA for an Innovative Workforce
Business Process Analysis is a unique method within the realm of business process management. Its goal is to analyze whether current processes are meeting the goals of an organization, and how those processes are carried out. Through the lenses of automation, we show you everything RPA can do for business process analysis, and how the two dynamics coincide.
Monitor, Measure, and Manage
Business transformation is fundamentally affecting what products and services you offer to customers, and the way you choose to serve them. This translates into a series of business processes that organizations must execute in marketing, sales, finance, supply chain, HR and other areas. A business process analysis serves to monitor the efficiency of these processes, measure their performance, and explore how each should be further managed. Below are some examples why a business process analysis (BPA) might be integrated within an organization:
- Delays, customer complaints, or other unidentified issues arise.
- Stakeholders are unclear about routine processes, or are unable to carry them out.
- Before introducing an automation strategy.
- A process is being replaced with an updated version of the process.
RPA serves to automate parts of these business processes that are manual and repetitive in nature. As such, RPA’s success hinges on the ability to carefully analyze processes, identify the repeatability portions, create pre-RPA and post-RPA process mapping, and implementing the future-state of the process.
How RPA and BPA Work Together
Business process analysis is a critical success factor and a core skill needed in your RPA team. According to a recent Forrester report, the market for business process management (a broader term for BPA) is expected to increase by over $6 Billion. Simultaneously, Forrester predicts that the RPA market is expected to increase by nearly $3 Billion. So how will these two markets complement each other as they continue to grow? We need to holistically consider an organizations dynamic value chain, business processes, and standard procedures. We do so by classifying these categories across 5 sections respectively:
- Section 1: The category of the process
- Section 2: The group the process lives in
- Section 3: The business process in general
- Section 4: How the process is managed internally
- Section 5: The manual tasks of the process
A business process analysis is of course best suited to fully optimize an organizations value chain between sections 1-4. In doing so, BPA makes graphical modeling languages available, such as Business Process Modeling Notation (BPMN), and Value-Added Chain Diagram (VACD), to examine and document business processes using the ideal industry standard. Standard operating procedures and leadership responsibilities reside in sections 3 and 4 of this hierarchy, and include activities that require uniformity, management, and processes that have innovative opportunities.
Section 5 is where RPA can truly make an impact. Automating routine processes allows the human counterpart to work on more innovative tasks that are encompassed in BPM. If an RPA integration can oversee and control standard operating procedures (which is a sizable area of an organization), BMP can serve to possibly automate other business processes, such as policy underwriting and asset management.
You Need a Trusted Partner
Smartbridge has extensive experience in implementing best-practice based business processes for large global companies. Our experts have implemented ERP, CRM, and ECM systems that enable business processes, business intelligence and analytical solutions to gauge the performance of these processes. We lead you through your automation journey by way of the following:
- Pre-RPA and Post-RPA process mapping
- Business process analysis
- Automation opportunity identification
- Systems integration
- RPA Systems implementation
We’ve just scratched the surface in our deep dive into RPA. More content, insight and practical tools are just around the corner.
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