3. ESTABLISH a clearly defined RPA-based strategy
Best practice methodologies from leading authorities, such as McKinsey, Gartner, and Accenture, will always focus on aligning the business strategy with people, process, and technology aspects for success. If any of these are ignored, the strategy is likely to fail. Smartbridge’s RPA strategy framework follows these best practices and aligns these three essential elements with the business strategy.
The strategy should ultimately aim for hyperautomation of end to end business processes using a combination of robots and humans, applying technology tools that include machine learning, packaged software, and automation tools to deliver dramatic results. Understand that what your people do will be impacted with the RPA enabled processes. From there, define the new ways employees must work in the digitally enabled environment, and establish structures to make them knowledgeable workers.