The Playbook for Rapid RPA Adoption and a Center of Excellence
Shortly after deploying their sales reporting automations, the restaurant chain needed to establish a foundation for rapid adoption and implementation of RPA into 2021 and beyond.
Designing a Center of Excellence at this point into their RPA journey ensured that the global brands would be set up for more successful deployments with quicker ROI outcomes. A governance model ensures that knowledge is shared to reduce the possibility of error.
A Demand Management Playbook was also created to identify and manage their RPA demand pipeline of automation opportunities. This playbook guides stakeholders through analyzing the return on investment of opportunities to prioritize the optimal pipeline. The deliverables also helped evaluate the resource allocation requirements needed.