Getting Started with RPA
RPA for an Innovative Workforce
Automation is one of the many components of your digital transformation strategy. Companies are rapidly digitizing and automating parts of their business with robots and bots, using modern Robotic Process Automation (RPA) technologies. In Part 1 of our RPA series, we establish a foundation for companies who are getting started with RPA, and highlight the need-to-knows for organizations still on the automation fence.
Establishing a Foundation for Innovation
When many hear the term ‘Robotic Process Automation’ (RPA), they think of robotic arms on an assembly line building objects at record speed. However, not only has this sort of technology existed for decades, it is not the solution harnessed within the scope of an RPA integration. RPA is a form of technology, governed by a series of inputs, that serves the sole purpose of automating various forms of business processes. “Bots” harness and manipulate data, trigger desired responses, and communicate the process with other configured bots in the network. Specific business functionalities previously stimulated by humans are now manually controlled by an internal robotic entity. RPA creates tremendous opportunities to grow revenue, while also reducing G&A costs.
However, it is crucial to remember that RPA it is not a “one size fits all” solution for a company’s process execution problems. Avoiding applying RPA to wrong processes (i.e to fix bad practices or to skip modernizing your applications) is just as important as applying a healthy mindset to this implementation. So, while you want to avoid applying RPA to a skewed business practice, here are some strategies you must apply:
Integrate an EASR
Establish a business-focused enterprise automation strategy and road map (EASR) that lays the groundwork for successful adoption and business-value creation for your organization. This strategy should highlight the opportunities for automation across the organization. This involves the processes, people (skills and sourcing options) and technologies required for establishing a sustained high-performing RPA program to respond to business needs with agility.
Educate, Set Goals, and Fail Fast
Educate and set realistic expectations with executives and leaders to gain trust and sponsorship for successful outcomes. Often, organizations are timid about implementing RPA for a variety of reasons. They may be afraid to place processes in the hands of an untrained bot, or a fear may be present that this “robot” will render them useless. Both could not be further from the truth. Automating standard business processes opens up innovative avenues of your work force by way of time saved. Members of your team that were once consumed with a mundane step-by-step workload are now free to provide avenues of creativity and innovation to other processes.
Explore Practical Applications
This ties in with educating both yourself, your leaders, and your team about the benefits of process automation. Adopters are highly encouraged to explore use cases where RPA has been a successful implementation. This serves not only to boosts confidence, but also be a good reference for a possible area of implementation to adopt. Below are some examples where RPA has proven efficient, effective, and transformative:
- Marketing/sales lead generation
- Insurance claims
- Policy or account changes in various industries
- Payment processing
- Customer Support
Where to Go From Here?
Getting started with RPA and establishing a foundation of innovation requires a trusted partnership. That’s where we come in. Our specialists will lead you through your automation journey to create a future-state automation strategy and road map. We do this by integrating the following tools into your companies strategy:
- Technical Assessments
Through our solutions, we carefully place you on a journey that creates market differentiation relative to your competition. Through our expertise in RPA implementation, we will be sharing a series of important aspects to consider while you begin your RPA journey. Are you ready for more?
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