What’s the Impact?
The impact of Robotic Process Automation (RPA) on business operations is virtually unlimited, expanding its dynamic reach between various industries like food service and manufacturing. Operations managers can manipulate RPA to create workarounds, circumvent processes, and re-engineer system work. RPA can also be used as a tool to empower staff to identify candidates for automation and try new ideas to fix perennial problems.
Domino’s Pizza is an example of an organization that used automation technologies to increase the experience of both back-office employees and customers. With new efficiencies like in-store kiosks, real-time order tracking, and virtual order assistants (DOM), the customer experience was optimized while back-of-house operations were streamlined.