Dell Boomi Managed Services Partner

Proactive monitoring and management is essential for maintaining high availability of your Boomi integrations so your business processes run smoothly. Smartbridge provides a comprehensive and flexible managed services offering with dedicated account management.

Be sure to inquire about our rates and additional options while you are adapting to business needs during the coronavirus pandemic.

OPERATIONS & SYSTEM AVAILABILITY

  • Boomi system and atom status monitoring
  • Boomi infrastructure health checks
  • Integrations health checks
  • Daily reporting and escalation
  • Maintenance and support

PLATFORM MANAGEMENT

  • Boomi platform software patch management

  • Manage Java and software patches

  • Boomi software upgrades

  • Coordinate OS patches with infrastructure team as needed

  • Change control procedures

  • Security management

BACKUP & RECOVERY

  • Establish and maintain backups
  • Restores as necessary and requested
  • Environment refreshes per schedule and ad hoc requests

TROUBLESHOOTING

  • Troubleshoot process failures
  • Restart/manually trigger processes
  • Escalate failure notifications
  • Issue management and resolution
  • Issue escalations to level 2 support or Dell Boomi when necessary
  • Root cause analysis (RCA)
  • Documentation and reporting

CODE MANAGEMENT

  • Integrations code change management
  • Boomi integrations deployment
  • Integration object management & refreshes

MINOR ENHANCEMENTS

  • Connector credential changes
  • Data mapping changes
  • Minor process enhancements
  • Ad hoc data analysis and data loading

Request Boomi Support

Contact us to ensure high availability of your integrations.

Contact Smartbridge