Dell Boomi Managed Services Partner
Proactive monitoring and management is essential for maintaining high availability of your Boomi integrations so your business processes run smoothly. Smartbridge provides a comprehensive and flexible managed services offering with dedicated account management.
Be sure to inquire about our rates and additional options while you are adapting to business needs during the coronavirus pandemic.
OPERATIONS & SYSTEM AVAILABILITY
- Boomi system and atom status monitoring
- Boomi infrastructure health checks
- Integrations health checks
- Daily reporting and escalation
- Maintenance and support
PLATFORM MANAGEMENT
Boomi platform software patch management
Manage Java and software patches
Boomi software upgrades
Coordinate OS patches with infrastructure team as needed
Change control procedures
Security management
BACKUP & RECOVERY
- Establish and maintain backups
- Restores as necessary and requested
- Environment refreshes per schedule and ad hoc requests
TROUBLESHOOTING
- Troubleshoot process failures
- Restart/manually trigger processes
- Escalate failure notifications
- Issue management and resolution
- Issue escalations to level 2 support or Dell Boomi when necessary
- Root cause analysis (RCA)
Documentation and reporting
CODE MANAGEMENT
- Integrations code change management
- Boomi integrations deployment
Integration object management & refreshes
MINOR ENHANCEMENTS
- Connector credential changes
- Data mapping changes
- Minor process enhancements
Ad hoc data analysis and data loading