Generative AI Solution for Global Full-Service Restaurant Group
Client
Our client is one of the largest full-service restaurant companies in the world, known for their portfolio of popular dining chains. They serve millions of customers annually across various brands in the United States and internationally.
Project Scope
The company had roughly 6 million customer review records with free-form text from diverse brands, locations, and meals. These reviews (which included data such as review scores, location details, waiter information, etc.) were stored in a tabular format. The sheer volume of data, paired with its format, made it difficult for the business to review and gather insights.
Therefore, our client wanted to use cutting-edge generative artificial intelligence (Gen AI) technology to analyze and extract valuable insights from their free-from text responses in their guest surveys.
Key Challenges
The Smartbridge Solution
Smartbridge provided the client with an end-to-end Generative AI application on Azure that is user-friendly and gives comprehensive, verifiable answers. The solution is a functional application with a web front-end powered by a Python back-end.
Front-End
Back-End
![sbcs_generative-ai1](https://smartbridge.com/ai/wp-content/uploads/sites/20/sbcs_generative-ai1.png)
Data Enrichment
![sbcs_generative-ai2](https://smartbridge.com/ai/wp-content/uploads/sites/20/sbcs_generative-ai2.png)
Technologies Used
![databricks-logo databricks partner](https://smartbridge.com/ai/wp-content/uploads/sites/20/databricks-logo.png)
![snowflake logo transparent snowflake partner](https://smartbridge.com/ai/wp-content/uploads/sites/20/snowflake-logo-transparent.png)
Success Through a Modernized Implementation
Expanding the usability of generative AI through integration with information mining and other machine learning models.
By combining generative AI with selected knowledge mining techniques such as natural language processing (NLP) and computer vision, we can overcome the limitations of solutions relying solely on generative AI. This integration allows us to produce solutions that are more precisely tailored to the user’s needs, ensuring a higher level of customization and effectiveness.
The generative AI solution Smartbridge created will yield multiple benefits for our client. These benefits include:
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